Question 1

What is Fixail?

Accepted Answer

Fixail is an all-in-one home service and spare parts platform that connects customers with trusted technicians, genuine spares, and real-time service tracking.

Question 2

How do I book a service?

Accepted Answer

Download the Fixail app, select your required service, choose a slot, and confirm your booking in just a few taps.

Question 3

Is there any service warranty?

Accepted Answer

Yes, we offer a 7–30 day warranty on most services, depending on the category.

Question 4

Can I reschedule or cancel a service?

Accepted Answer

Absolutely. You can reschedule or cancel directly from the app up to 1 hour before your service slot.

Question 5

How can I contact customer support?

Accepted Answer

You can reach our support team via the app chat, email at support@fixail.com, or call our helpline at 8078071888, available from 9 AM to 9 PM.

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