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General

Smart Allocation System:

Our system instantly pushes the service request as a notification to all available, verified technicians within your location who specialize in that particular service.

Real-Time Acceptance:

From that pool, the first available and eligible technician who’s free at the requested time will accept the job.

Follow-Up & SOP:

Once accepted, the technician follows Fixail’s Standard Operating Procedure (SOP) — ensuring professional communication, on-time arrival, and quality service with proper tools.

Live Tracking & Updates:

You’ll receive live status updates and technician contact—all directly in the app. This system ensures speed, reliability, and transparency while giving our service partners flexibility to pick jobs based on availability.

Fixail is an all-in-one home service and spare parts platform that connects customers with trusted technicians, genuine spares, and real-time service tracking.

You can reach our support team via the app chat, email at support@fixail.com, or call our helpline at 8078071888, available from 9 AM to 9 PM.