Privacy Policy for Fixail Partner App
Effective Date: 25/04/2025
Thank you for using the Fixail Partner App (referred to as “Fixail,” “we,” “us,” or “our”). Your trust is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect the information collected through the Fixail Partner application. By using the Fixail Partner App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a) Personal Information:
- Full Name
- Phone Number
- Email Address
- Government-issued ID proof (e.g., Aadhaar, PAN)
- Address and service area
- Bank account details for payment settlement
- Professional certifications/licenses
- Profile photograph
b) Location Information:
We collect your real-time location data while the app is active and in the background. This is essential to:
- Match and assign customer jobs based on proximity
- Provide accurate ETA to customers
- Track service quality and ensure safety
c) Device Information:
We automatically collect:
- Device type (Android/iOS)
- Operating system version
- App version
- IP address
- Unique device identifiers
d) Service Usage Data:
We collect data on:
- Number of jobs completed
- Ratings and feedback provided by customers
- Communication logs (chat and call metadata)
- Support interactions
e) Other Information:
- Uploaded documents (e.g., service reports, photos of completed work)
- In-app communication data (only for quality and operational purposes)
2. How We Use Your Information
We use the collected information to:
- Verify your identity and background
- Assign and manage service requests based on your location
- Notify customers about the assigned technician
- Track job completion and performance
- Manage payments, refunds, and payouts
- Communicate service updates and marketing offers
- Monitor service quality and user safety
- Analyze app usage to improve service efficiency
- Prevent fraud and protect the integrity of the platform
- Comply with legal and regulatory obligations
3. How We Share Your Information
We only share information when necessary and strictly under controlled environments:
- With customers: Name, profile photo, and contact number (only during service assignment).
- With financial institutions: For processing payouts.
- With service partners and affiliates: To ensure smooth job assignment and monitoring.
- With government or law enforcement: If legally required for investigations or disputes.
We do NOT sell, rent, or trade your personal information to third parties.
4. Data Retention
We retain your personal information as long as your account is active or as needed to:
- Fulfill contractual obligations
- Resolve disputes
- Comply with legal, tax, and regulatory requirements
You can request account deletion anytime by contacting our support team, subject to pending jobs or financial settlements.
5. Data Security
We take your data security seriously and implement a variety of security measures, including:
- End-to-end encryption during data transmission
- Secured servers with restricted access
- Regular system audits and vulnerability testing
Despite these measures, no platform is 100% immune to breaches. In case of any data breach, we will notify affected users in compliance with applicable laws.
6. Your Choices and Rights
You have the right to:
- Access, correct, or update your personal information
- Withdraw consent for non-essential services
- Request deletion of your account
- Manage or restrict location sharing (via device settings)
Note: Disabling location access will limit app functionality, including job assignments.
7. Children’s Privacy
The Fixail Partner App is intended for users aged 18 years or older. We do not knowingly collect data from children. If we discover such data, we will promptly delete it.
8. Changes to the Privacy Policy
We may update this Privacy Policy periodically. When changes are made, we will update the “Effective Date” and inform you via app notifications or email. Your continued use of the app after changes constitutes your agreement to the revised policy.
9. Contact Us
For any questions, feedback, or concerns related to privacy, please contact: